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Assumptions Are Often Wrong

by Doug_Hudiburg · 7 comments

in Productivity, Research, Strategy

An assumption is a proposition that is taken for granted, as if it were true based upon presupposition without preponderance of the facts. (From WikiPedia)

I used to base almost all of my decisions on assumption — business and personal. And I still base most of my decisions on assumptions because assumptions are necessary if we expect to get through the day.  I don’t need a “preponderance of facts” to decide where to stop to get coffee in the morning or to decide what podcast to listen to first because these are not high-value decisions. On the other hand, critical decisions (like what to prioritize in my marketing activities) should never be based on assumption.

You don’t have to base every decision on “a preponderance of the facts,” but important decisions should not be based on assumption.

Here’s the problem with assumptions — they are often wrong.

Of course, right? If you make a decision based on little or no facts, your decision stands a good chance of being “wrong” (or as I prefer to think of it, ‘not optimal’ because a decision can often be OK, but sometimes OK is the result when the result could have been ‘fantastic’ given a slightly different decision).

Assumptions are basically gambles where you hope for winning hand even though you can’t really see the all the cards.

Now making the ‘wrong’ decision about where to pick up a latte in the morning isn’t a big problem — so what if the line is a little longer than you expected or they are out of cinnamon chip scones?

But if you are talking about planning your marketing activities, then it pays to see as many of the cards as you can.

Think about it… in the absence of facts the only way to know if you are on track or not is to wait and see what happens.  The problem is, with some decisions it may be months or years before you know you’ve made the wrong decision.

Take, for instance, the big decision of which niche to target.  If you make your niche decision based on assumption, you might spend 6-24 months working at building a presence in that market, building a list, creating products, developing JV relationships, etc. before you know if that niche is profitable. But with just a few facts (niche size, competitive analysis, etc.) you can greatly increase your chances of making the right decision about what niche to target.  The wrong decision can, in this case, put you out of business.

For every one fact you acquire relative to any decision, your chances of making a serious error decline dramatically.

Like in a card game, a single fact goes a long way. If you are seeking a four-of-a-kind in Kings, and you see another player pick up a King from the discard pile, that one fact will tell you that your strategy is not likely to work out.

If you are trying to decide where to focus your traffic generation efforts, knowing which of your current traffic sources is the most profitable will help you dramatically.

Lately, I’ve gotten much better at forcing myself to make fact-based decisions; especially when it comes to anything that requires my time.  Time is my most precious asset and where to spend my time is among the most critical of decisions for me.

Facts are not always statistics, sometimes they are simply true statements.

For instance, I mostly use ‘true statement’ type facts when deciding what VisiOlo projects to spend my time on.

Here are the key statements that I want to be ‘true’ in order for me to spend my time on a project.

  • This project serves the needs of my core audience.
  • This project will result in increased profit for my business.
  • This project is something that my team is technically capable of doing without excessive effort.
  • I have/have not proven the core assumptions of this project through testing.
  • This is project is more critical than any other project on my ‘open project’ list.

Now, these statements are usually ‘relatively’ true for my projects — which means they are tru-ER for my top priority projects than they are for my lowest priority projects.  For instance, I may not know (for sure) how much increase in profit I will see for a given project — no one has a crystal ball — but I can know that relative to my other projects, my highest priority project appears to have the highest probability of generating profit.

OK, that is getting a bit too technical, what I mean is when I say “this project will result in increased profit for my business,” what I really mean is “based on what I know today, this project looks like it will generate more profit than other projects I could work on.”

I haven’t really formalized the process, but these are generally the statements that guide my project choices.  When I do get around to formalizing this ‘project vetting’ process, I’ll add a quantitative scale to each statement.  I’ll have something like a scale from 1 to 5 with 1 being false and 5 being true.

Hmmm. That would be a nice feature for VisiOlo too, because the more I think about it, I think the VisiOlo’s true role is to help Infopreneurs make the right decisions about where to spend their ‘project’ time.  We do a decent job of providing data about sales systems, but I’m also interested in helping with the decision making and prioritization process because facts without implementation are useless.

Photo Credit: http://www.flickr.com/photos/seier/ / CC BY 2.0



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{ 7 comments… read them below or add one }

Ray July 28, 2009 at 12:17 am

What an outstanding blog post!

I love the list of key statements and will do something similar myself. It will certainly help the decision making process and staying focused. My weakest areas. It is very difficult to quantify somethings however. Good luck with that.

I think the biggest problem is you can’t quantify trust. This is a huge problem with so many scams around. Trust is built up over time and involves relationships. People can learn the right words to rip you off. So we must still be prepared to take responsibility for risk.

Ray

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Doug Hudiburg July 28, 2009 at 12:09 pm

Thanks Ray :-) I’ve made a committment to at least an article a week on this blog, so expect more and please keep commenting so I know what resonates and what doesn’t.

I think “focus” is the weak point for every Infopreneur, or at least all of the ones I’ve meet or followed. The ones who have mastered the art of focus are usually the ones who’s businesses are doing extremely well, but even they would say that focus requires a lot of learning and constant practice.

You are right about quantifying trust — since it is a mindset of your prospect or customer, there is no way to measure it for sure, but there are some very good markers to use. The first is, have they ever purchased from you. Anyone who has completed a successful financial transaction with you can certainly be assumed to have more trust in the relationship than someone who has never purchased anything. Even more important is the ‘Repeat Buyer’ status — this one status pretty clearly signals that you have earned the trust of that person — if they bought more than once, the relationship is solid.

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Mike Rogers July 28, 2009 at 11:49 am

Great post, Doug.

I am also amazed at what people see as “Fact”. More often than not, it’s just some regurgitated lunacy that gets repeated over and over until folks start to believe it.

Take, for example: “98% of all online businesses fail.” Now, I’m not sure, but I believe that to be a derivation of the old mantra, “98% of ALL businesses fail due to under-capitalization.” At least I’ve never heard of any definitive governmental or independent study being conducted on Internet Marketing success.

As the readers of this blog know, the only possible way to fail in Internet Marketing is to Quit. Capitalization is a non-factor because there are literally hundreds of ways to market products with no cost at all.

Therefore, due to the fact that Internet Marketing can be done easily and with very limited expense, even faulty assumptions on the part of the marketer can be forgiven. The key here is testing.

Start with a free, or self-hosted blog and test the assumptions before committing to a major outlay of capital or time. If your assumptions prove credible and there are indeed buyers for your product(s) then proceed with further assumptions and test those as well.

MikeRogers

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Doug Hudiburg July 28, 2009 at 12:14 pm

Hi Mike! I’ve always thought that the only people who really quote the “98%” rule are people who have never and will never start a business. If you have *any* experience with or exposure to start up businesses, you know that there are *many* reasons why businesses fail, most often because the idea was bad (Not, as oft quoted, because of lack of funding).

The statistic may be accurate for Internet businesses, but I agree, who did the study and how did they measure success or failure — for that matter, how did they define “business?”

Also true that selling digital products online greatly reduces risk and the impact of making bad decisions based on bad assumptions. In a brick and mortar business (as you well know) a bad decision involved inventory and other expenses.

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Shel Horowitz July 31, 2009 at 4:06 pm

Very good points, Doug. I made some assumptions when I was writing my seventh book, Grassroots Marketing for Authors and Publishers–but luckily, I checked those assumptions against fact. In the research phase, I asked what was the single biggest question about book marketing–and discovered that something I thought was trivial and hadn’t planned to include was one of my target audience’s primary concerns. As a result, I added two chapters to the book.

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Doug Hudiburg July 31, 2009 at 5:18 pm

Hi Shel — it’s great to “see” you. And good example of how assumptions can help (by providing some guidance about general direction) and hurt (if you don’t ultimately get to fact).

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WP Themes December 27, 2009 at 7:23 pm

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